By Douglas Cramer | Aug 1, 2022 Dr. Sarah Luger, Technology Group Principal at Orange Silicon Valley, has launched our Bambara-French Machine Translation Competition. We invite our interested […]
Artificial intelligence, machine learning and natural language processing
Artificial intelligence, machine learning, and natural language processing
Artificial intelligence and machine learning
Artificial intelligence (AI) and machine learning (ML) are more popular than ever, yet it can seem the terms are used more in marketing material than they are in actual products. Nonetheless, the writing is on the wall and the future will be automated. Tasks that we routinely do today will be performed by robots and software systems in the near future.
How are we at Orange preparing and innovating in the face of the inevitable? The answer: in every dimension and in every vertical of our business. At Orange Silicon Valley, we actively seek start-ups and growing companies to partner with, invest in, and buy. We represent not only the 260 million Orange customers, but also the hundreds of millions of our partner companies, in seeking cutting-edge AI and ML solutions to business challenges.
The last decade in AI is defined by significant improvements in prediction models due to transformer-based technologies — generally called deep learning. Clustering information, detecting anomalies, classifying data, and other learning use-cases have become much more accurate due to deep neural network refinement. Some of the notable situations where AI has helped our customers include:
- Truck roll
- Churn identification
- Text classification
- Ticket routing
- Predictive network maintenance
As we look towards the next decade of applications of AI and ML technologies, we are focusing on areas of interest to Orange and our customers — realistic 3D rendering and facial animation powering the virtual worlds of the future; Low-Code and No-Code platforms to enable app building across organizations; Machine Learning on the Edge and optimizing 5G and 6G networks; and more. As automation progresses and the powers of generative AI starts to be unleashed, we are working to enable safe, responsible, and sustainable ways to harness these technologies for Orange and its customers, both individual and enterprise.
Natural language processing
Speaking with one another is a core component of the human experience. It is both how we get our essential needs met and how we share emotions with the people we love. Conversational services channel the human voice of customers to not only provide them with fantastic experiences, but also develop longer term relationships that dovetail into the realm of KYC, or “know your customer”.
As the Net Promoter Scores (NPS) or customer engagement surveys attempt to learn the sentiment of the customers they serve, conversational services seek to delve deeper into the needs of the customer through conversation. In 2021, this entails using the best technology at our fingertips: Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP).
Conversational services broadly covers voice-based interactions with customers. Conventionally, that was focused on phone calls made to customer service representatives — but now reaches from chat bot engagement to chatting with your smart device. Automation is everywhere, but AI that we chat with is difficult because we evaluate the business via each of these engagements. At Orange Silicon Valley, we are seeking innovative solutions using NLP to numerous challenges in this space. They include:
- Sentiment analysis for sales representative training
- Dialog management solutions
- Multi-channel KYC products
We are also seeking new approaches to emerging use cases around remote labor hiring and training; multi-lingual and cross-lingual Interactive Voice Response (IVR); and real-time voice transcription and summarization solutions. Please reach out to us if you have a start-up that you think we should speak with.
Please contact Sarah to explore opportunities for partnership involving artificial intelligence and machine learning.
Please contact Thomas to explore opportunities for partnership involving artificial intelligence and machine learning.
Related areas of focus
Orange Silicon Valley posts on artificial intelligence, machine learning, and natural language processing
Integrating AI edge supercomputing with geo-comms for rapid disaster detection and response By Soumik Sinharoy, Orange Silicon Valley; Shilpa Kolhatkar, NVIDIA; David Hammel, Balcony; Arthur Ecoffet, Orange; and […]
Editor’s note: In a report titled 2022 Technology Trends and How They Impact Industry 4.0, Education, and Retail, a team of Orange Silicon Valley analysts with deep subject […]
By Soumik Sinharoy | June 30, 2021 Editor’s note: Ghislain Putois, who works under the Orange Innovation Data & AI team, also contributed to this project and blog […]